Terms and Conditions

Last Updated: August 18, 2026

These Terms and Conditions (“Terms”) govern access to and use of the Teesum website and your
interactions with Teesum, including inquiries, consultations, communications, online payments, and
services provided by Teesum.

By using the Teesum website or purchasing services from Teesum, you agree to these Terms. Additional
terms contained in a proposal, service agreement, statement of work, order, invoice, or other written
agreement may also apply to particular services.

If a separate written agreement between you and Teesum conflicts with these general Terms, the separate
written agreement will control with respect to that service.

1. About Teesum

Teesum is a digital marketing and technology agency providing services that may include:

Search engine optimization
Local search and Google Business Profile services
Website design and development
Application and technology development
Social media services
Digital advertising management
Branding and creative services
Analytics and reporting
Call tracking and attribution
Marketing strategy
Related digital and technology services

Specific deliverables, schedules, fees, and responsibilities may vary by project and will be described in the
applicable proposal, agreement, order, or statement of work.

2. Contacting Teesum

You may contact Teesum regarding questions, consultations, service requests, customer support, billing
matters, active projects, or other legitimate business inquiries using the communication methods Teesum
makes available.

These methods may include:

Website contact forms
Email
Telephone
SMS, where available

When you contact us, you authorize Teesum to respond using an appropriate communication method
consistent with your request and applicable law.

Providing contact information does not automatically enroll you in unrelated promotional SMS
communications.

3. Consultations and Service Requests

Submitting a contact form, requesting a consultation, calling Teesum, sending an email, or otherwise
contacting us does not automatically create a client relationship or obligate either party to purchase or
provide services.

A service relationship may be established through a mutually accepted proposal, agreement, order,
statement of work, payment arrangement, or other confirmation.

Teesum may accept or decline a request for services at its discretion, subject to applicable law.

4. Client Responsibilities

Clients are responsible for providing accurate, timely, and complete information reasonably necessary for
Teesum to perform the requested services.

Depending on the engagement, the client may also be responsible for:

Providing required account access
Providing brand assets and business information
Reviewing and approving content
Responding to requests for information
Maintaining required licenses and permissions
Ensuring materials supplied to Teesum may lawfully be used
Complying with applicable laws relating to the client’s own business
Maintaining adequate balances for advertising or third-party expenses
Reviewing deliverables and reporting issues promptly

Delays caused by missing information, access, approvals, payments, or client dependencies may affect
schedules and results.

5. Fees and Payments

Fees for Teesum services will be disclosed through the applicable proposal, agreement, invoice, order,
payment page, or statement of work.

You agree to pay authorized charges according to the applicable payment terms.

Certain projects or services may require:

Deposits
Upfront payments
Recurring monthly payments
Milestone payments
Advertising budgets
Software or platform charges
Third-party service fees

Third-party expenses and advertising spend may be separate from Teesum’s professional fees unless
specifically stated otherwise.

Online payments may be processed through third-party payment processors.

6. Cancellation and Refunds

Cancellation, termination, and refund rights for a specific service are governed first by the proposal,
agreement, order, or statement of work applicable to that service.

Unless otherwise stated in writing, fees attributable to work already performed, completed milestones,
purchased third-party services, advertising spend, software subscriptions, domain purchases, or other
nonrecoverable expenses are not refundable.

Cancellation of an ongoing service does not automatically cancel charges or commitments already incurred
before the effective cancellation date.

Nothing in this section limits rights that cannot legally be waived.

7. Service Results and Performance

Digital marketing and technology results depend on numerous factors outside Teesum’s control, including
market conditions, search-engine algorithms, advertising platforms, competition, customer behavior,
platform policies, client cooperation, budget, website performance, and changes made by third parties.

Except for an express written guarantee that Teesum specifically makes applicable to a service, Teesum
does not guarantee:

Specific search-engine positions
Particular advertising results
Specific numbers of calls or inquiries
Particular conversion rates
Sales or revenue levels
Social-media reach or engagement
Approval by third-party platforms
Uninterrupted website or platform availability

Any forecasts, projections, estimates, examples, or expected results are informational and are not
guarantees unless expressly identified as such in writing.

8. Teesum Promotional or Performance Guarantees

Teesum may occasionally offer a specific performance guarantee or promotional commitment for an
eligible service.

Any such guarantee applies only when:

The customer satisfies the stated eligibility requirements;
The guarantee is expressly applicable to the customer’s service;
The customer fulfills required onboarding, payment, cooperation, and account-access obligations;
and
The conditions and measurement criteria associated with that guarantee are satisfied.

A guarantee does not create a right to a cash refund unless the applicable guarantee specifically says
otherwise.

The terms of a specific written guarantee control over this section if they conflict.

9. Third-Party Platforms and Services

Teesum services may involve third-party platforms such as search engines, advertising networks, socialmedia networks, hosting services, analytics platforms, payment processors, software providers, domain
registrars, and other technology providers.

These third parties operate independently and may modify:

Pricing
Policies
Features
Algorithms
Account requirements
Access permissions
Advertising rules
APIs
Availability

Teesum is not responsible for a third party’s independent actions, outages, policy changes, suspensions, or
decisions.

Clients remain responsible for complying with terms governing their own third-party accounts.

10. Advertising and Marketing Services

Where Teesum manages advertising or marketing activities for a client, the client remains responsible for
the legality and accuracy of its products, services, offers, claims, customer lists, and business practices.

Clients may not instruct Teesum to conduct unlawful, deceptive, fraudulent, infringing, discriminatory, or
otherwise prohibited activity.

The client represents that information, customer data, audiences, contact lists, creative materials, and other
resources supplied to Teesum have been obtained and may be used lawfully for the requested purpose.

11. SMS Messaging Terms

Teesum may provide SMS messaging for direct communications between Teesum and individuals who have
requested or consented to receive text messages from Teesum.

Messages may concern:

Customer inquiries
Consultation requests
Appointment or scheduling coordination
Customer support
Account matters
Project or service updates
Follow-up concerning an active Teesum service

Message frequency varies. Message and data rates may apply.

You may unsubscribe from Teesum text messages at any time by replying STOP.

For assistance, reply HELP or contact Teesum at info@teesum.com.

Consent to receive SMS messages is not a condition of purchasing any Teesum service.

Teesum does not sell or share mobile telephone numbers, SMS opt-in information, or SMS consent with
third parties or affiliates for their own marketing or promotional purposes.

If you initiate an SMS conversation with Teesum, we may respond by SMS concerning that conversation and
your request, subject to applicable law.

An inquiry or communication with Teesum does not authorize unrelated businesses or Teesum clients to
send you marketing SMS messages.

Carriers are not responsible for delayed or undelivered messages.

12. Intellectual Property

Unless otherwise agreed in writing, the Teesum website and its original content, branding, graphics,
designs, text, software, and other materials are owned by Teesum or used under appropriate authorization
and are protected by applicable intellectual-property laws.

Clients retain ownership of materials they provide to Teesum.

Ownership and licensing of custom deliverables created for a customer will be governed by the applicable
service agreement, proposal, or statement of work.

Third-party materials remain subject to the rights and licenses of their respective owners.

13. Client Materials

By providing materials to Teesum for a project, you represent that you have the right to provide and
authorize use of those materials for the requested services.

You grant Teesum the limited rights reasonably necessary to use those materials to perform the requested
work.

Teesum is not responsible for claims resulting from materials supplied by a client where the client did not
possess the necessary rights or permissions.

14. Acceptable Use

You may not use the Teesum website, services, or communication channels to:

Violate applicable law
Commit or facilitate fraud
Infringe another person’s rights
Transmit malicious software
Attempt unauthorized access to systems
Disrupt Teesum’s systems or services
Impersonate another person or organization
Submit intentionally false or misleading information
Send abusive, threatening, or unlawful content

Teesum may restrict access or discontinue services where reasonably necessary to address prohibited
activity.

15. Confidential Information

During a business relationship, either party may receive nonpublic information belonging to the other.

Each party should use commercially reasonable care to protect confidential information and use it only for
legitimate purposes related to the applicable business relationship, except where disclosure is authorized or
required by law.

More specific confidentiality obligations contained in a separate agreement will control.

16. Website Availability

Teesum attempts to maintain a useful and functioning website, but we do not guarantee that the website
will always be available, uninterrupted, secure, or error-free.

We may modify, suspend, discontinue, or update website features from time to time.

17. Disclaimer of Warranties

To the extent permitted by law, the Teesum website and general website content are provided on an “as
available” basis.

Except for warranties expressly provided in a written agreement, Teesum disclaims warranties to the extent
permitted by applicable law.

Nothing in these Terms excludes a warranty or consumer right that cannot legally be excluded.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Teesum will not be liable for indirect, incidental,
special, exemplary, punitive, or consequential damages arising from use of the website or services,
including lost profits, lost business opportunities, lost data, or losses caused by third-party platforms.

Where liability cannot legally be excluded, Teesum’s liability will be limited only to the extent permitted by
applicable law.

Any different limitation contained in a separately executed service agreement will govern the services
covered by that agreement.

19. Indemnification

To the extent permitted by law, a client agrees to be responsible for claims, damages, or costs resulting
from materials, instructions, products, services, customer data, advertising claims, or business practices
supplied or controlled by that client that violate applicable law or another person’s rights.

This provision does not require a client to indemnify Teesum for Teesum’s own unlawful conduct where
such an obligation would be prohibited by law.

20. Privacy

Your use of the website and communications with Teesum are also subject to the Teesum Privacy Policy.

The Privacy Policy explains how Teesum collects, uses, and protects personal information, including special
provisions governing mobile numbers and SMS consent.

21. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles,
except where applicable law requires otherwise.

Subject to any controlling written agreement or applicable law, disputes relating to these Terms will be
brought in a court of competent jurisdiction serving Santa Clara County, California.

22. Changes to These Terms

Teesum may update these Terms from time to time.

The most current version will be posted on the Teesum website with an updated effective date.

Changes will apply prospectively unless otherwise required or permitted by law.

23. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect to the
maximum extent permitted by law.

24. Entire Agreement

These Terms, together with the Privacy Policy and any applicable proposal, agreement, order, or statement
of work, constitute the applicable agreement concerning the matters they cover.

A specific written service agreement will control where it conflicts with these general website Terms.

25. Contact Information

Questions regarding these Terms may be directed to:

Teesum
128 North 13th Street, Room 1
San Jose, CA 95112
Email: info@teesum.com
Website: teesum.com